Last Updated
May 28, 2026
1. Introduction
ReturnRider ("we," "us," or "our") operates the ReturnRider mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
Personal Information
We collect information you voluntarily provide, including: full name, email address, phone number, home address, profile photo, payment information, and driver's license (for driver applicants).
Location Information
With your permission, we collect real-time GPS coordinates to facilitate pickup matching and driver navigation. Location data is only shared with your assigned driver during active pickups and is deleted upon completion.
Usage Information
We automatically collect device information, browser type, IP address, and usage patterns to improve our Service and detect fraud.
Payment Information
Payment details are collected and processed by Stripe. We do not store complete card numbers on our servers.
3. How We Use Your Information
- • To provide and improve the ReturnRider Service
- • To match you with available drivers and coordinate pickups
- • To process payments and manage billing
- • To send service-related notifications and updates
- • To verify identity and prevent fraud
- • To respond to support inquiries
- • To comply with legal obligations
4. Information Sharing
We do not sell or rent your personal information. We may share information with:
- • Assigned Drivers: Name, phone number, address, and real-time location during active pickups
- • Service Providers: Payment processors (Stripe), hosting providers, and support platforms
- • Legal Requirements: Law enforcement or government agencies as required by law
5. Data Security
We implement industry-standard encryption and security measures to protect your data. However, no transmission method over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- • Access your personal information
- • Request correction or deletion of your data
- • Opt-out of marketing communications
- • Export your data in a portable format
- • Withdraw consent for location tracking
7. Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience and analyze Service usage. You can control cookie settings in your browser, though some features may not function properly if cookies are disabled.
8. Children's Privacy
ReturnRider is not intended for users under 18 years old. We do not knowingly collect information from minors. If we become aware of such collection, we will delete the information promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or app notification. Continued use of the Service constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at support@returnrider.co or through the Help & Support section in the app.
ReturnRider © 2026