Before You Continue

ReturnRider works best with access to your location and camera. Here's how each is used:

Location

ReturnRider uses your location to help confirm your pickup address and connect your pickup request with available drivers in your service area.

Camera

ReturnRider uses the camera so you can scan or photograph package labels when submitting a return pickup.

ReturnRider
ReturnRider

ReturnRider

Customer Guide

Everything you need to know about scheduling pickups, tracking your driver, and managing returns.

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Getting Started

1

Create Your Account

Download the ReturnRider app and sign up with your email address. Complete your profile by adding your name, phone number, and a profile photo.

Create Your Account
2

Add Your Address

From your Account page, save your home or office address. This speeds up future pickups and lets us confirm you are in a covered service area.

Add Your Address
3

Add a Payment Method

Go to Account, then Billing & Credits to add a credit/debit card, or use Apple Pay / Google Pay at checkout. You can also purchase credits for faster checkout.

Add a Payment Method

Scheduling a Pickup

1

Tap Schedule a Return

From the Home screen, tap the large green Schedule a Return button. You will be taken to the new request wizard.

Tap Schedule a Return
2

Enter Pickup Address

Type your address or choose a saved address. The app will confirm whether your area is currently served and show available drivers nearby.

Enter Pickup Address
3

Add Your Packages

Tap Add Package for each item. Take a photo of the package, add a description, and upload your return label (QR code, PDF, or barcode). Select the package size.

Add Your Packages
4

Choose Drop-off Location

Select where your packages should be dropped off — UPS Store, FedEx Office, Staples, or Whole Foods. The app finds the nearest location automatically.

Choose Drop-off Location
5

Confirm & Pay

Review your order summary, add an optional tip for your driver, and complete payment. You will receive a confirmation and can track your driver in real time.

Confirm & Pay

Tracking Your Order

1

Real-Time Map

Open the Track tab or tap your active order on the Home screen. You will see your driver's live location on the map with an estimated arrival time.

Real-Time Map
2

Status Updates

Follow the status timeline: Pending, Driver Accepted, En Route, Picked Up, Delivered. You will receive notifications at each key stage.

Status Updates
3

Chat with Your Driver

Need to communicate? Use the in-app chat on the Track Order page to message your driver directly — no need to share your phone number.

Chat with Your Driver
4

Delivery Confirmation

Once delivered, you will see a photo of your packages at the drop-off location along with a timestamp for your records.

Delivery Confirmation

Tips & FAQ

How many packages can I send?

You can add multiple packages in a single pickup. Each package is tracked individually.

When will my driver arrive?

Drivers typically arrive within 20-45 minutes of accepting your request, depending on distance and traffic.

What if I need to cancel?

You can cancel a pending request from the My Requests page at no charge. Once a driver has accepted, cancellation fees may apply.

How do I rate my driver?

After delivery, you will be prompted to rate your driver 1-5 stars and leave a comment.

Is my payment information safe?

Yes. All payments are processed securely through Stripe. ReturnRider never stores your card details.

Need Help?

Visit the Help & Support page inside the app or contact our support team.

Account → Help & Support

© 2026 ReturnRider · returnrider.app · Customer Guide v1.0